Our highly trained
team of support staff are available during office hours
to offer advice and solutions to any issue that may arise
through use of any Scothosts web service.
Also as a Scothosts client, you will also
have access to our online
support system which allows all queries to be documented
and archived; allowing for the detection of any common occurrences.
Please call us on 0870 9220146
to discuss any support related matter.
Hosting Support
All hosting accounts, domain name issues
and associated hosting options (email, web statistics etc.)
are supported as standard for the duration of the service.
Therefore, if you have a renewable hosting account you can
be assured of a constant and ongoing service. The hosting
support team should be contacted via telephone or our automated
support system to resolve any of the following problems:
Incoming Email
Website Down
FTP Upload
Control Panel Access
Web Statistics Access
Domain Name Issues
Account Suspension
Please Note – The hosting team do
not support website problems (e.g. scripting, form problems)
Website Support
All functionality and scripting on websites developed by
Scothosts are guaranteed for a period of 12 months after
completion. We do not offer a standard support service for
websites that we have not developed, regardless of whether
these sites are hosted on our servers or not.
During the 12 months support we will analyse
and hope to correct any errors reported as a matter of priority
(estimating a 2 hour response, during office hours) within
the first month of a new site launch. This generally solves
the majority of errors that a website will experience, as
any errors are most likely to occur during this period.
Our website support team will provide the
following support via telephone and our automated support
system:
General Website Errors
Functionality Issues
Scripting Errors
Dead Links
Error Pages
Graphic Loading Faults
In order to maintain this service out with
the first 12 months from your website launch you will need
to signup for an ongoing support contract – please
click here to
view our range of options.
|
